Come and engage with our customers

Are you interested in putting your skills to use in an important life science field, while making the world a better place? Academic Work is recruiting a Customer Engagement Representative to work at Uppsala Monitoring Centre in the heart of Uppsala.

What to expect

With this position comes great responsibility. Working as part of a tight-knit team of six people, you will be the first point of contact for our customers around the world and an expert in UMC licences.

You will be employed by Academic Work and work as a consultant at UMC. The position is full time with a one-year fixed contract and the possibility for extension.

What you will do

As a Customer Engagement Representative, you will be responsible for maintaining relationships with our subscribers mainly by phone or email through our case management system. You are well organised and able to manage the needs of several customers simultaneously in different time zones.

For example, you will:
• Deal with price queries and provide pricing
• Manage and adjust licences
• Answer product queries

This is a varied and challenging role that will put your problem-solving abilities to the test, pushing you to develop your skills while having fun along the way.

What we require of you

• Customer service experience
• Keen customer focus
• Degree in marketing/sales or similar
• Good knowledge of Microsoft Office, especially Outlook, Word and Excel
• Good knowledge of the English language

It is an advantage if you have: 
• A background in sales or support
• Experience of clinical trials
• Knowledge of Spanish or Korean

To thrive in this position, you will need to be an enterprising self-starter who is highly organised and willing to take on responsibility. Good relationships are important to you, and you enjoy working at them. You like to keep busy and are always looking for more to do, but never compromise on quality.


• Start: April/May or as soon as notice period allows for
• Type of employment: Contract, full time – 37-hour week
• Location: Central Uppsala
• Contact: Academic Work

Application process

Academic Work handles this recruitment on behalf of UMC. Click the link to access their website, where you can create a user login in order to submit your application.

Last modified on: April 16, 2019